Please read all information below as it covers all important information about refunds, cancellations, and more. 

CANCELLATIONS 

You have up to 48 hours to cancel a placed order. If you have issues with canceling your order, please use the contact form or my email contact.bubblepenguin@gmail.com with your order number. DO NOT CONTACT ME ON SOCIAL MEDIA. 

DAMAGED PRODUCTS

If your order arrives damaged, defective, or received the wrong item, please contact us as soon as possible to get it resolved. Bobapenguinshop is not responsible for the damages caused by the postal service or damages after receiving the item. 

A small bent corner or a slight imprint will NOT count as a damaged good. Photos will be required if you would ike a partial refund on any item as bobateapenguin can determine if its warrents a refund.

If a product is damaged (not caused by the post office), customer can get a partial refund on the item price. Please use the contact form or email to discuss other alternative options contact.bubblepenguin@gmail.com 

REFUNDS & EXCHANGES 

• If you received the wrong item and it is a mistake from bobapenguinshop, you are entitled to get an exchange of your corrected item or a refund. Make sure to contact us as soon as possible to get these changes. 
• If the wrong item was received (and it is the mistake of bobapenguinshop), we will cover the shipping cost/label to get the incorrect item back. Customer must print the shipping label themselves and provide their own packaging to send the item back to us. 
• You will be automatically refunded within 10 business days. If you do not see a refund after 15 days, please contact us as soon as possible contact.bubblepenguin@gmail.com 

FRAUDULENT CHARGEBACKS 

• If a customer files a false chargeback (ie opening a unauthorized purchase dispute after receiving order or placing dispute while order is still arriving) will result to any future orders being subject to cancelation.
• If you believe an order was placed without your permission, please contact us as soon as possible in order to cancel and refund you right away. (Refunds can take about 10 business days depending on the card/bank)
• Chargebacks as a whole result in taking out additional fees on our end. 

UNSATISFIED WITH ORDER

• If customer is unsatisfied with the order, please contact us in the form or email and we will do our best to resolve your issues with your order. 
• Please do not open a chargeback right away if the issue can be resolved (ie if a product comes damaged, wrong item sent, etc). Chargebacks take out additional fees on the sellers end and we can help you behind the scenes that will benefit and satisfy both the customer and the seller.