Bobapenguinshop is not responsible for misdelivered/missing/stolen packages as it is out of my control. Contact your local post office if there are issues with your delivery.

Shipping Types 

• Economy (cheapest) & Standard (more expensive) are offered for US/domestic orders. 
• If orders are over $100, it will be upgraded to USPS ground shipping. 
• Letter shipping at $2.75 only applies to flat items (ie prints, stickers, patches, cloths, etc) and are NOT TRACKED.
  Flat item shipping like this can take 5-20 business days depending where it is being delivered to.
  No tracking number will be provided for this shipping class. To track your flat item, please select the tracked shipping for your order. If a customer picks this option, they agree their shipment is not tracked and has a higher possibility to get lost in the mail. 

International Shipping

• As of August 2024, bobapenguinshop can ship internationally* and shipping should be automatically calculated at checkout. 
  • *This has some restrictions to any of the EU territories 
    
• Buyer is responsible for any customs and import taxes that may apply. 

Address Change 

• If an address needs to be changed and your order has not been shipped yet, please contact me as soon as possible either through the contact form or my email contact.bubblepenguin@gmail.com
• Ensure all information is correct during checkout to avoid any delivery mistakes. 

Insured Packages 

• Domestic shipping within the US over $100 will be covered with USPS Ground Advantage with insurance covered by me. If you would like insurance on your order, please reach out to my contact email contact.bubblepenguin@gmail.com or request it in the notes.
• Please expect to cover the cost of insurance yourself if your order is under $100. This has to be done before the order is shipped out.

Processing Time

• Once you place your order, please allow at least 7-14 days for your order to be processed and shipped out. I am one person packing and shipping out all orders.
• If something comes up that prevents packing time, I will make announcements and contact customers about the delays. This processing time does not include weekends or holidays. 

Lost/Stolen & Undeliverable Packages 

• Bobapenguinshop is not liable for lost or stolen packages.
• If a package is returned back to me with the "undeliverable" address, the customer can repay the shipping cost to get the item shipped again.
• Once the package is dropped off to the post office, it is out of our hands. 
• Undeliverable items due to an incorrect address of the customer can only be partially refunded for the entire order.
  If customer wants the item, they are responsible for providing the correct shipping address along with covering the additional shipping cost. 
• NOTE: NOT ALL RETURN TO SENDER PACKAGES MAKE IT BACK TO BOBAPENGUINSHOP
• I can only provide partial refund to a letter shipping order if the package is lost. 

Damaged Packages (Due To Shipping) 

While bobapenguinshop is not liable or responsible for the damages caused by the postal service, a partial refund and or a replacement package can be credited to the customer only when: 

• Customer provides proper photos of a visually damaged package via email
• Product inside package is visually damaged broken/ripped/water damage. Products that have a small bend on the corner(like a sticker/print) is not considered a damaged product.